Refund policy

Last updated: January 2026

At ALYVIA, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

Returns

We accept return requests within 14 days of delivery for eligible items.

To be eligible for a return:
• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

Items marked as Final Sale are not eligible for return or refund.

Non-Returnable Items

The following items cannot be returned:
• Final sale or clearance items
• Items damaged due to misuse, wear, or improper handling
• Items returned without prior approval

Return Process

To initiate a return, please contact us at:
Support@alyvia.store